Yesterday my girlfriend, our 2 year old son, and I visited Matalan Southport. Nothing to get excited about, or write about I hear you say, and you’re right.
However, aside from the long queue, and the wide range of various and disparate items placed along the queue designed to catch toddlers’ eyes and hands, and make older children want them, again, this was nothing to get excited about.
What got to me was the inefficiency. My girlfriend didn’t have her Matalan card with her. This meant that the sales assistant had to take her name and post code, and go to the Customer Services till, which is apparently the only one that can look up customer details, and retrn with the right information, and so paying for her imadero ok far longer than it needed to.
Unlike other shops which seem to allow cashiers to find information at their own till, Matalan don’t, and this seems foolish, counter productive, and a huge waste of time and effort.
To make it even worse, the cashier didn’t even give my girlfriend the relevant information so that she didn’t need to wait next time she wanted to buy something.
If all the people in the same queue as us had forgotten their card, this would have added aconsiderable amount of time on to each sale, and infuriated both staff and customers.
Surely there’s a better way?